New Features

Meeting BaaS v2 introduces significant improvements across security, transparency, developer experience, and feature availability. This document highlights the key enhancements that make v2 a compelling upgrade from v1.

Microsoft Teams Authenticated Bots

v2 lets bots join Microsoft Teams as authenticated Microsoft 365 users with stored credentials, instead of only as anonymous guests.

v1: Anonymous Teams joins only — bots failed on meetings restricted to signed-in users and waited in the lobby as guests.

v2:

Authenticated joins: Bots sign in as a real Microsoft 365 user (email + password) from a tenant you control, so they can join meetings restricted to signed-in / in-organization users and get admitted past the lobby.
No SAML, no certificates: Teams sign-in is credential-based — there's no identity provider, keypair, or SSO profile to configure. The one requirement is an MFA-free account.
Teams Workspaces & Teams Logins: New /v2/teams-workspaces and /v2/teams-logins resources group your Microsoft 365 tenant and the accounts bots sign in as. Passwords are encrypted at rest with AES-256-GCM and are never returned.
Round-robin pools: Group logins by email_group and the dispatcher assigns the least-loaded active login (up to 20 concurrent sessions each by default). Add logins to scale capacity linearly.
Configurable fallback: Per bot, choose to fail (default) or fall back to an anonymous join when the pool is saturated.
Utilization: GET /v2/teams-logins/utilization reports live pool concurrency so you can stay ahead of saturation.

Benefits

Record Teams meetings that block anonymous guests
Get admitted past the lobby as an organization member
Scale authenticated capacity by adding logins

See the Microsoft Teams Authentication guide to get started.

Google Meet Authenticated Bots

v2 lets bots join Google Meet as authenticated Google Workspace users via SAML SSO, instead of only as anonymous guests.

v1: Anonymous Meet joins only — bots failed on meetings restricted to signed-in or in-organization users and had to wait for manual admission.

v2:

Authenticated joins: Bots sign in as a real Google Workspace user from a domain you control, so they can join meetings restricted to signed-in / organizational users.
Waiting-room bypass: Invite a login's Google Group (email_group) to a meeting and the assigned bot lands in Meet's verified queue, skipping the waiting room.
Meet Workspaces & Meet Logins: New /v2/meet-workspaces and /v2/meet-logins resources manage your SAML SSO configuration and the Workspace user identities bots sign in as. Meeting BaaS acts as the SAML IdP; keys are encrypted at rest with AES-256-GCM and the private key is never returned.
Round-robin pools: Group logins by email_group and the dispatcher assigns the least-loaded active login (up to 20 concurrent sessions each by default). Add logins to scale capacity linearly.
Configurable fallback: Per bot, choose to fail (default) or fall back to an anonymous join when the pool is saturated.
Utilization & alerts: GET /v2/meet-logins/utilization reports live pool concurrency, with Meet Login Utilization and Meet Login Unavailable alert types to warn you before saturation.

Benefits

Record meetings that block anonymous guests
Skip waiting rooms for fully unattended recording
Scale authenticated capacity by adding logins, with visibility into headroom

See the Google Meet Authentication guide to get started.

Enhanced Webhook Management

v2 provides enterprise-grade webhook management with multiple endpoints, signing, and rotation capabilities.

Multiple Webhook Endpoints

v1: Single webhook URL per account

v2:

Create multiple webhook endpoints per team
Each endpoint can subscribe to different event types
Name and organize endpoints for better management
Enable/disable endpoints without deletion
Perfect for routing different events to different systems

Webhook Security

v1: Basic webhook delivery

v2:

Webhook Signing: All webhooks are cryptographically signed using SVIX
Secret Rotation: Rotate webhook secrets without downtime
Message History: View and resend failed webhook deliveries
Delivery Tracking: Monitor webhook delivery status and retry failed messages

Benefits

Route different events to different systems (e.g., bot.completed to analytics, calendar.event_created to scheduling system)
Rotate secrets for security compliance
Debug webhook issues with message history
Ensure reliable delivery with automatic retries

Multiple API Keys

v2 enables better API key management for teams and applications.

Key Features

v1: Single API key per account

v2:

Multiple API Keys: Create multiple named API keys
Permission Types:
- Full Access: Read, write, and delete operations
- Sending Access: Write-only for bot creation endpoints (perfect for webhook-only integrations)

Use Cases

Separate keys for production and staging environments
Create read-only keys for monitoring dashboards
Use "Sending Access" keys for webhook-only integrations

Teams-First Design

v2 is built around teams, enabling better collaboration and organization.

Team Features

v1: Account-based (single user focus)

v2:

Team Organization: All resources (bots, calendars, API keys) belong to teams
Team Members: Invite team members with different roles (owner, admin, member)
Team Switching: Switch between multiple teams in the dashboard
Team-Level Limits: Daily bot caps, calendar limits, and rate limits are per-team
Team-Level Features: Plans and features are configured per team

Benefits

Organize resources by project or department
Collaborate with team members
Manage multiple projects with separate teams
Better access control and permissions

Advanced Token Management

v2 provides comprehensive token management with transparency and automation.

Automatic Token Refilling

v1: Manual token purchases

v2:

Auto-Refill: Automatically purchase tokens when balance drops below threshold
Configurable Threshold: Set your preferred minimum token balance
Token Pack Selection: Choose which token pack to auto-purchase
Zero Downtime: Never run out of tokens with automatic refilling

Token Reminders

v1: No reminder system

v2:

Email Reminders: Get notified when token balance is low
Configurable Threshold: Set reminder threshold
Custom Email: Configure reminder email address
Proactive Management: Stay ahead of token depletion

Token Consumption Transparency

v1: Limited visibility into token usage

v2:

Bot-Level Tracking: See exact token consumption per bot
Breakdown by Type:
- Recording tokens
- Transcription tokens (or BYOK transcription tokens)
- Streaming input/output tokens
Reserved Tokens: See tokens reserved by active bots
Usage Dashboard: Track total tokens consumed, available, and reserved

Token Import from v1

v1: Tokens locked in v1 account

v2:

Flexible Import: Import your remaining v1 tokens to v2 at your own pace - you can import multiple times as needed
Team-Based: Imported tokens go to your team's balance
Flexible Amount: Import all or a portion of your v1 tokens
Seamless Migration: Continue using tokens without interruption

Improved Transcription

v2 offers enhanced transcription capabilities with better models and more flexibility.

Transcription Provider

v1: Basic transcription with limited options

v2:

Gladia Integration: Enhanced transcription model with better accuracy
Custom Parameters: Configure advanced transcription features:
- LLM Summaries: Get AI-generated meeting summaries
- Language Detection: Automatic language identification
- Translation: Translate transcriptions to multiple languages
- Custom Vocabulary: Improve accuracy for domain-specific terms
- Subtitles: Generate subtitles in multiple formats
BYOK Support: Use your own transcription provider API keys (saves tokens)

Transcription Access

v1: Transcription embedded in webhook payloads

v2:

Raw Transcription: Access complete provider response (includes LLM summaries, metadata)
Standardized Output: Consistent transcription format across all providers
S3 Storage: Secure storage of transcription with presigned URLs
Transcription IDs: Track transcription jobs for BYOK users

Standardized Request/Response Handling

v2 provides consistent, predictable API responses.

Response Format

v1: Varied response structures across endpoints

v2:

Standardized Structure: All responses follow {success, data, error} format
Consistent Error Format: Uniform error responses with codes and messages
Better Error Codes: Programmatic error codes (e.g., FST_ERR_BOT_NOT_FOUND_BY_ID)
Type Safety: OpenAPI schemas for all endpoints

Benefits

Easier error handling in your code
Better API documentation
Consistent developer experience
Type-safe integrations

Integrated Support System

v2 includes a built-in support system for better customer service.

Support Tickets

v1: External support channels

v2:

In-App Support: Create support tickets directly from the dashboard
Bot-Specific Tickets: Link tickets to specific bots for context
Screenshot Attachments: Attach screenshots and files to tickets
Ticket Types:
- Bug reports
- Feature requests
- General support
- Billing inquiries
Status Tracking: Track ticket status (open, in progress, resolved, closed)
Message Threads: Maintain conversation history in tickets

Benefits

Faster support response times
Better context with bot-specific tickets
Feature request feedback loop
Integrated support experience

Invoice Management

v2 provides direct access to billing information.

Invoice Features

v1: Invoices via email only

v2:

Dashboard Access: View all invoices directly in the dashboard
Download PDFs: Download invoice PDFs
Hosted Invoices: Access Stripe-hosted invoice pages
Payment History: Track payment status and history
Billing Information: Manage billing details and payment methods

Benefits

Easy access to billing records
Better expense tracking
Simplified accounting
Self-service billing management

Automatic Data Deletion

v2 includes automatic data retention and deletion for compliance and cost management.

Data Retention

v1: Manual data management

v2:

Automatic Deletion: Data automatically deleted after retention period
Plan-Based Retention:
- Pay-as-you-go: 3 days
- Pro: 7 days
- Scale: 14 days
- Enterprise: 30 days
Bot Data Protection: Bots with open support tickets are protected from deletion
Manual Deletion: Delete data early via API if needed

Benefits

Compliance with data retention policies
Automatic cleanup
Protection for active support cases

Calendar Integration for All Plans

v2 makes calendar integration available to all users, not just enterprise.

Calendar Availability

v1: Calendar integration was enterprise-only

v2:

Pay-as-You-Go: 2 calendar integrations included
Pro: 10 calendar integrations
Scale: 100 calendar integrations
Enterprise: 1,000+ calendar integrations

Enhanced Calendar Features

Bring-Your-Own-Credentials: Use your own OAuth applications
Multiple Connections: Connect multiple calendars per team
Better Sync: Improved calendar event synchronization
Webhook Events: Rich calendar webhook events for real-time updates

Scheduled Bots Management

v2 provides full lifecycle management for scheduled bots.

Scheduled Bot Features

v1: Basic scheduling with start_time parameter

v2:

Dedicated Endpoints: Separate endpoints for scheduled bots
Update Support: Modify scheduled bot configuration before execution
Delete Support: Cancel scheduled bots before they execute
Status Tracking: Track scheduled bot status (scheduled, active, completed, cancelled, failed)
Batch Operations: Create multiple scheduled bots in one request

Benefits

Better control over scheduled meetings
Update meetings that change
Cancel unnecessary scheduled bots
Manage recurring meetings efficiently

Batch Operations

v2 enables efficient bulk operations.

Batch Features

v1: One bot per request

v2:

Batch Bot Creation: Create up to 100 bots in a single request
Batch Scheduled Bots: Create multiple scheduled bots at once
Partial Success: Get detailed results for each bot in the batch
Error Mapping: Map errors to specific items in the batch

Benefits

Faster bulk operations
Reduced API calls
Better error handling
Efficient onboarding workflows

Enhanced Error Handling

v2 provides detailed, actionable error information.

Error Improvements

v1: Generic error messages

v2:

Standardized Error Codes: Consistent error codes (e.g., FST_ERR_INSUFFICIENT_TOKENS)
Detailed Messages: Human-readable error messages
Error Context: Additional error details when available
HTTP Status Codes: Proper HTTP status codes for each error type

Bot Process Errors

v2 includes comprehensive bot process error documentation:

Normal end reasons (e.g., BOT_REMOVED, NO_ATTENDEES)
Error end reasons (e.g., BOT_NOT_ACCEPTED, TIMEOUT_WAITING_TO_START)
Transcription errors (e.g., TRANSCRIPTION_FAILED)
Platform-specific errors (Zoom, Meet, Teams)

Improved Deduplication

v2 provides better protection against duplicate bots.

Deduplication Features

v1: Basic deduplication

v2:

Configurable: Control deduplication per bot with allow_multiple_bots flag
Lock Window: 4-minute lock window prevents race conditions
Clear Errors: BOT_ALREADY_EXISTS error with helpful message
Fail-Open: System continues to work even if deduplication check fails

Rate Limiting Transparency

v2 provides clear rate limiting with per-team configuration.

Rate Limiting Features

v1: Limited rate limiting visibility

v2:

Per-Team Limits: Rate limits configured per team/plan
Per-Second Limits: Clear per-second rate limit configuration
GET Request Exclusion: GET requests don't count toward rate limits
Clear Error Messages: FST_ERR_TOO_MANY_REQUESTS with retry information
Dashboard Display: See rate limits in the dashboard

Better Developer Experience

v2 focuses on making integration easier and more reliable.

API Improvements

Better Documentation: Comprehensive guides and examples
Error Codes: Programmatic error handling
Webhook Reliability: Message history and resend capabilities

Dashboard Features

Bot Details: Comprehensive bot information with token breakdown
Status History: Track bot status changes over time
Artifact Management: Easy access to recordings, transcriptions, and screenshots
Support Integration: Create support tickets directly from bot details
Team Management: Easy team switching and member management

Summary

v2 represents a significant upgrade in:

Security: Webhook signing, secret rotation, multiple API keys
Transparency: Bot-level token tracking, detailed error codes, status history
Automation: Auto-refill, token reminders, automatic data deletion
Flexibility: Multiple webhooks, multiple API keys, team organization
Accessibility: Calendar integration on all plans, better support system
Developer Experience: Standardized responses, better errors, comprehensive documentation

These improvements make v2 the clear choice for new integrations and provide compelling reasons to migrate from v1.

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